Policy
Refund Policy
This policy describes refund eligibility and the process to request support.
Eligibility
Refund eligibility may depend on seller terms, product condition, and applicable consumer laws in your jurisdiction.
Proof of purchase
Keep order details or receipts from the retailer that fulfilled the purchase.
Condition
Some refunds may require unopened or unused items, depending on local regulations and seller rules.
How to request a refund
Contact support with your order context. We will guide you through the next steps.
Information to include
Your name, email, purchase date, and a short description of the issue.
Timeline
Response times vary. We aim to reply within a reasonable period.
Exclusions
Certain cases may be excluded according to seller policies and applicable laws.
Change of mind
May be subject to consumer law and seller terms.
Opened items
May be restricted for hygiene or safety reasons.
Third-party fulfillment
Refund handling may be managed by the retailer that fulfilled the order.
Contact
Email support to begin a request.
Address
3/33 Maddox St, Alexandria NSW 2015, Australia
Australia